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How to report a scam on the App Store
In This Article
Apple is finally making it easier for App Store users to report scams thanks to a new version of its Report A Problem functionality.
In iOS 15 Apple has brought back the long-absent functionality with one major addition – an option to “report a scam or fraud”.
It’s a significant change for Apple and one many observers have been calling for, for quite some time. Although the App Store vetting processes are notoriously stringent, the odd app or update can slip through the cracks posing a threat to users.
In a major reversal, Apple quietly added back the “Report a Problem”@AppStorebutton in iOS 15:pic.twitter.com/UopiPDEV7e
Now users can quickly bring them to the attention of the App Store cops, which will go a long way towards helping them do their jobs. Right now, I’m seeing this button on apps I’ve previously installed on my phone, which makes sense, because how else would you have been scammed?
How to report an App Store scam
Previously it’s been possible to report problems with apps by logging into your App Store account on the web. However, this only enabled users to report a quality issue for an app they may have already forked out the cash for.
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The company did offer the option to request a refund, which in my experience is granted way more often than not if you ever have a bad experience or accidentally overrun a free trial to the point where you’re charged for the privilege.
Chris Smith is a freelance technology journalist for a host of UK tech publications, including Trusted Reviews. He’s based in South Florida, USA. …
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Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy.
Today, we have millions of users a month from around the world, and assess more than 1,000 products a year.
Editorial independence means being able to give an unbiased verdict about a product or company, with the avoidance of conflicts of interest. To ensure this is possible, every member of the editorial staff follows a clear code of conduct.
We also expect our journalists to follow clear ethical standards in their work. Our staff members must strive for honesty and accuracy in everything they do. We follow the IPSO Editors’ code of practice to underpin these standards.
